1. How do you follow up with leads after your first call? *

A) I text or call them personally

B) I usually forget or get too busy

C) I send a generic follow-up email

D) I have an automated system (kind of)

2. How do you ask for reviews or testimonials? *

A) I ask in person or over the phone

B) I don’t… I feel awkward

C) I email, but not consistently

D) I use an automated review request tool

3. What’s your brand voice like? *

A) Warm, friendly, and personal

B) Professional and direct

C) Bold, confident, high-energy

D) I’m still figuring that out

4. What’s your biggest challenge with follow-up? *

A) Staying consistent

B) Feeling robotic

C) Forgetting to do it at all

D) Getting people to respond